We are happy to offer in-store exchange or return up to 14 days from the date of purchase. To be eligible for an exchange or return, item(s) must be in the same condition you received them (unused, with tags, and in their original packaging) and accompanied by the original sales or gift receipt.
If you have any questions about exchanges or returns please contact us by phone at (604) 241-0234, or email: CustomerService@splashtoyshop.ca.
Damages and Issues
Please inspect your order upon receipt and contact us immediately if the item is defective, damaged or if you receive the wrong item so that we can evaluate the issue and make it right.
Exceptions and Non-Returnable Items
Sorry, no returns on seasonal or sale items, unless defective. All Lego Minifigures and Pokemon Booster Packs are Final Sale, no refunds or exchanges will be accepted on these items.