We are happy to offer in-store exchange or return up to 30 days from the date of purchase. To be eligible for an exchange or return, the product must be in the same condition as you received it, in the original undamaged product packaging, and accompanied by the original sales or gift receipt.
Refunds will be made to the original form of payment. Items attached to a Gift Receipt may be either exchanged, refunded to a Splash Toy Shop gift card or put on the customers credit account.
If you have any questions about exchanges or returns please contact us by phone at (604) 241-0234, or email: CustomerService@splashtoyshop.ca.
Seasonal Return Policy
For purchases made between November 15 and December 24, 2025, we are happy to offer in-store exchange or return until January 25, 2026. No returns or exchanges on Seasonal or Sale items. A valid receipt must be provided.
Damages and Issues
Please inspect your order/items upon receipt and contact us immediately if the item is defective, damaged or if you receive the wrong item so that we can evaluate the issue and make it right.
Exceptions and Non-Returnable Items
No returns or exchanges on seasonal or sale items, unless defective. All Gift Cards, squish fidget toys, Lego minifigures and Pokemon booster packs are Final Sale. No refunds on gift wrapping services.
Please note: Once a refund has been initiated, the cardholder can expect funds to settle into their account in 2-7 business days, depending on their bank's policies.