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Returns and Exchanges

We are happy to offer in-store exchange or return up to 14 days from the date of purchase. To be eligible for an exchange or return, item(s) must be in the same condition you received them (unused, with tags, and in their original packaging) and accompanied by the original sales or gift receipt.

If you have any questions about exchanges or returns please contact us by phone at (604) 241-0234, or email: CustomerService@splashtoyshop.ca.

Seasonal Return Policy

For purchases made between November 15 and December 24, we are happy to offer in-store exchange or return until January 9, 2023. No returns or exchanges on Seasonal or Sale items. A valid receipt must be provided.

Damages and Issues

Please inspect your order/items upon receipt and contact us immediately if the item is defective, damaged or if you receive the wrong item so that we can evaluate the issue and make it right.

Exceptions and Non-Returnable Items

No returns or exchanges on seasonal or sale items, unless defective. All Lego Minifigures and Pokemon Booster Packs are Final Sale, no refunds or exchanges will be accepted on these items.