Returns and Exchanges

We are happy to offer in-store exchange or return up to 14 days from the date of purchase.  

To be eligible for an exchange or return, item(s) must be in the same condition that you received them, unused, with tags, and in their original packaging with proof of purchase.

If you have any questions about exchanges or returns please contact us by phone at (604) 241-0234, or via email at CustomerService@splashtoyshop.ca.

Damages and Issues

Please inspect your order upon receipt and contact us immediately if the item is defective, damaged or if you receive the wrong item so that we can evaluate the issue and make it right.

Exceptions and Non-Returnable Items

Sorry, no returns on seasonal or sale items, unless defective.